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Critical Analysis of the Amendments to Law No. 19.496 on Consumer Rights Protection Regarding Alternative Dispute Resolution for Individual Consumer Disputes. Where Are We Headed?

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No. 1 (2025)
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Abstract

Since 2011, Law No. 19.496 on the Protection of Consumer Rights (Consumer Law) has been amended with the aim of introducing alternative dispute resolution mechanisms (ADR) and expanding their scope of application. However, as of the date of this work, the use of ADR in individual consumer disputes is not a prevailing trend in Chile. In this context, the purpose of this article is to analyze the amendments to the Consumer Law in relation to ADR, and specifically those concerning individual disputes.

Keywords:

Alternative dispute resolution, mediation, arbitration, SERNAC seal, complaint
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How to Cite
Muñoz Schiattino, S., Garfias González, M., & Rodríguez Montecinos, M. (2025). Critical Analysis of the Amendments to Law No. 19.496 on Consumer Rights Protection Regarding Alternative Dispute Resolution for Individual Consumer Disputes. Where Are We Headed?. Revista De Derecho Privado: Debates Y Tendencias, (1), pp. 192–224. Retrieved from https://revistaderechoprivado.uchile.cl/index.php/rdpriv/article/view/79639
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Revista de Derecho Privado: Debates y tendencias
Facultad de Derecho
Universidad de Chile
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Dirección de Servicios de Información y Bibliotecas (SISIB)